Please note that returned items must be shipped to the following address:
Return Address: Krishna Nagar, Road No. 1, Gutwa, Behind – Pundag T. O. P., Gutwa, Ranchi, Jharkhand – 835303, India
Once your return request is approved, we will provide you with a return shipping label along with detailed instructions on how and where to send your package. Items sent without prior return authorization will not be accepted.
If your country of residence is outside India, please note that shipping may take longer than expected.
For any return-related queries, you may contact us at the above email address.
Damaged or Incorrect Products
Please inspect your order immediately upon delivery. If the product is defective, damaged, or incorrect, contact us promptly so that we may evaluate the issue and provide an appropriate resolution.
Non-Returnable Items
Certain categories of products are not eligible for return, including:
Perishable goods (such as food items, flowers, or plants)
Custom-made or personalized products
Personal care and beauty products
Hazardous materials, flammable liquids, or gases
If you are unsure whether your item is eligible for return, please contact us for clarification.
Sale items and gift cards are non-returnable.
Exchanges
The fastest way to receive a replacement is to return the original item. Once the return is approved, you may place a separate order for the new product.
European Union (EU) – 3-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification.
The product must be returned in the same condition as received—unused, with tags, in original packaging—and accompanied by proof of purchase.
Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund. If approved, the refund will be automatically processed to your original payment method within 10 business days.
Please note that additional processing time may be required by your bank or credit card provider.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at:
